opportunities to serve my customers with the best possible customer service and problem solving techniques. Empowerment to make decisons that would best suit the customer with full approval from the company

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	3/2006 - Present
paypal	(Confidential)	2/2005 - 3/2006
Ford Credit	(Confidential)	10/1990 - 12/2004

SCHOOL	MAJOR	YEAR	DEGREE
Blair high	english	1977	High School/GED Degree

Highlights:

Ford credit Employee of the year 1999,employee of the month 1/91,2/92,6/92,8/94,4/95,9/96,3/97,9/97,10/98,6/99,6/01,10/01,5/02

Companies I like:

union pacific, qwest, mutual of omaha, gmac

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

customer service for over 20 years -collections,escaltion specialist for diffusing customer anger,excellent time management,customer focus ,communications and follow through. I have also been an interviewer and have served on diversity counsel