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KELLY O

Amazing Customer Relations

Occupation:

Medical Secretaries

Location:

San Diego, CA

Education Level:

High School/GED

Will Relocate:

No

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Dedicated patient/client representative with strong skills in communication and problem solving. Great interpersonal skills and the ability to train a team with the company and customer service in mind.

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COMPANY POSITION HELD DATES WORKED

E & L Associates Physical Therapy (Confidential) 1/1996 - 1/2006
Physical Therapy Associates (Confidential) 1/1991 - 1/1996
WestWind Mortgage Corporation (Confidential) 1/1984 - 1/1990
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SCHOOL MAJOR YEAR DEGREE

Mt. Miguel General 1985 High School/GED Degree
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Highlights:

I have attended many conferences and workshops on handling difficult patients/clients and Customer Relations. In my most recent position I was responsible for implementing and maintaining an internal marketing department, acting as liason for all patients in a five clinic physical therapy practice. This included communication and problem solving between patients, staff, attorneys, physicians and insurance companies to ensure optimum patient satisfaction and treatment outcome.

Companies I like:

ABC, CBS, NBC, FOX, Kaiser, Your Company

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CollapseResponsibilities

Patient represenative/care coordinator for busy medical practice, ensuring patient satisfaction and customer service for five local clinics. Training all front office staff, and creating and presenting in-office seminars on patient relations, quality customer service and handling 'difficult' clients with success and a positive outcome. Implementation and training in internal marketing.
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