Dedicated patient/client representative with strong skills in communication and problem solving. Great interpersonal skills and the ability to train a team with the company and customer service in mind.

COMPANY	POSITION HELD	DATES WORKED
E & L Associates Physical Therapy	(Confidential)	1/1996 - 1/2006
Physical Therapy Associates	(Confidential)	1/1991 - 1/1996
WestWind Mortgage Corporation	(Confidential)	1/1984 - 1/1990

SCHOOL	MAJOR	YEAR	DEGREE
Mt. Miguel	General	1985	High School/GED Degree

Highlights:

I have attended many conferences and workshops on handling difficult patients/clients and Customer Relations. In my most recent position I was responsible for implementing and maintaining an internal marketing department, acting as liason for all patients in a five clinic physical therapy practice. This included communication and problem solving between patients, staff, attorneys, physicians and insurance companies to ensure optimum patient satisfaction and treatment outcome.

Companies I like:

ABC, CBS, NBC, FOX, Kaiser, Your Company

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Patient Relations
• Care Coordinator
• Customer Service
• Front Office

Patient represenative/care coordinator for busy medical practice, ensuring patient satisfaction and customer service for five local clinics. Training all front office staff, and creating and presenting in-office seminars on patient relations, quality customer service and handling 'difficult' clients with success and a positive outcome. Implementation and training in internal marketing.