QUALIFICATIONS SUMMARY Over 15 years combined experience making Credit Determinations, Collection of high volume Auto, Bank Credit Card and Computer Software portfolios, strong Customer Service background, plus Collection Supervisor expertise. SKILLED AREAS * Applied knowledge of various Telephone Systems and Software Applications * Telephone Etiquette & Personal Soft Skills * Use of Auto Dialer to handle inbound and outbound calls in a fast paced call center environment * Payment Negotiation and Collection, Loss Mitigation, Loan Modifications, Settlements * Set Credit Line on purchases * Supervised team of 6 Collection Agents

Highlights:

• Sales
• Collection
• Mortgage Loans
• Policies and Procedures
• Applications
• Call Center
• Credit Card
• Credit Lines
• Customer Service
• Past Due Accounts