Able Seamen

Joseph Gomes 95 Shirley Street, Winthrop, MA 02152 Phone: 617-785-1667 * E-mail: joegms12@yahoo.com Delivery Driver Position: Summary of special Skills: Ten years’ Experience in both customer service & the Courier driving field of Vans/ Shuttles Solid record as a, Independent contractor Courier Driver at Beavex Company Excellent inventive procedures that’s cohesive with analytical enterprising within range of dependability and take-charge problem solver Fully bilingual proficiency in English, French and Cape Verdean being a Portuguese Creole Managerial experience in extensive team building and leadership development Motivated energetic Sales Reps with five yrs. telemarketing experience promoting services and products in a Call Center pertained to selling Kirby vacuum cleaners, Conducted weekly meetings for Amway Air Purifiers and demonstrated functioning of Water Filters and gave feed-back pointers about sales pitch in cultivating consumer goodwill and increasing repeat business. Self-starter recognized for ability to build and work collaboratively. Friendly and customer-service driven in establishing immediate follow-up, product knowledge and exceptional service resulting in strong client loyalty and repeat business Competencies and Accomplishments As an Independent Driver for Messenger business, quickly and accurately delivered multi tasks up to 3 dispersed financial institution routes a day through one-on-one customer inquiries and proficiency mail remittance of several Bank related official valued documents on a timely basis as estimated Enhance and execute mail delivery to various Boards, sold snacks and cold beverage to movie renters in a pleasant manner by securing uninterrupted availability of new Film Releases through swift processing of provision transmittal on client’s behalf Insured efficiently Store Policy to everyone adhered to consistency, contributed resourcefully to Foxwoods Casino’s Hotels and Restaurants pamphlets revisions of price listing contact Toll Free ph. # which I suggested during the Employee Suggestion Program This win-win situation of adding 5 digits House # contributed a drastic reduction of lines at the Lobby Enabling faster last-minute of both room/ dinner Reservations, as a consequence activated a proclamation by the Tribal Leaders and Executive Officials to award me a small compensation for such adopted Ideas. Have been instrumental in designing and writing concise instructions for the new modification of the Salon/Spa Brochure to a more colorful illustrated version display, listing chronologically the services, pricing and the range of commodities presented in pictures. This new presentable Booklet addition resulting in greater Hotel profits and clientele business booming for yrs. ahead, translated and explained detailed information to Spanish-speaking customers which is similar to Portuguese deriving from individual knowledge ADDITIONAL EXAMPLES OF KEY ABILITIES AND QUALIFICATIONS FUNCTIONAL FORMAT Performed concierge duties stationed at alternated Info. Booths, assisted all guests with general inquiries, which pertains to upcoming entertainment venues, casino events/attractions & current promotions happenings Handed out exclusive casino brochures & those of local Businesses in the Mystic tourism region to interested parties, answered telephone calls in a friendly & professional fashion, responsible of keeping all remitted money in a safety box by privileged casino high rollers on a daily basis on discretion Interacting with other Depts. personnel in regards to customer requested accommodations, booked occasionally exclusive Restaurants reservations as requested by preferential patrons normally serviced by casino hosts, sold gift certificates to customers over the phone as well as callers nationwide Cash / Money Handling Balance cash registers daily by counting start and end cash amounts, reconciling them with day’s receipts; completed cash, check and credit card transactions quickly and accurately Serve hundreds of customers a day in a fast-paced atmosphere Video Store by preparing, promptly serving and ringing up customer orders EMPLOYMENT HISTORY IBO Independent Business Owner -Amway Distributor, ADA, MI 2004-2012 Operator/Proprietor- International Video Store & More, Providence, RI 2003-2006 Part Time Courier Driver-Beavex, Taunton, MA 2005-2008 Kitchen Utility Stewards for 2 yrs. Guest Service Rep for 6 yrs.-Foxwoods Resort Casino 1996-2003 Van Driver-RSVP Retired Senior Volunteer of Providence, Prov. RI 1987-1990 School Bus Driver-Ryder Student Transportation, Pawtucket, RI 1986-1988 EDUCATION Liberal Arts, CCRI Community College of RI, Lincoln, RI 1982-1984 Philosophy & Intermediate French, RI College, Providence, RI 1985-1986 Travel & Tourism, Johnson Wales University, Providence, RI 1993-1994 COVER LETTER As a skilled Courier Driver and outstanding Customer Service consistency, I have unfailingly for 10 years + conducted mail delivery in the form of driving my own vehicle as an Independent Contractor; with a formal title of Courier Driver. My assignment was initially dropping off mails to various banks across State-line on a well-timed base as required, which was related to corporate monetary documents. Other than that, I'm actually interested in obtaining a position as a Courier Package Handler or any similar Task pertaining to this operational procedure. Thank you in advance Sir/Madam, I'm looking forward to hear some good news on this subject & will appreciate any helpful feedback if feasible; correspondingly addressed on my behalf in reference to employment at USPS. Sincerely, Joseph Gomes

Able Seamen