My name is Dennis Smith , I am an innovative Supervisor with exceptional people skills. I am able to communicate effectivly with everyone from the management team to the front line CSA.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/2003 - Present
Gartner Group	(Confidential)	8/2000 - 8/2002
4Sure.com	(Confidential)	3/1999 - 8/2000

SCHOOL	MAJOR	YEAR	DEGREE
N.C.T.C	Communications	1994	Associate Degree

Highlights:

Numerous Cigna Champion awards for exceptional customer service.Employee of the Month

Companies I like:

the Lash Group, Premier , Bellsouth, Time Warner, Wachovia, Bank of America, The Hartford, Vanguard

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Operations supervisor
• Trainer
• customer relations

Picked for Provider Outreach Strategy: A Cigna initiative to educate providers on the Cigna for healthcare professional website. It was designed to help reduce repeat calls by providers, by giving them real time claim and benefit information. The result was a 30 percent reduction in repeat calls from providers. Also chosen to work the Team call bucket . Which means to verify that paid claims being sent back to adjusters were actually processed correctly per provider contracts and member benefit plan. Provided floor support when needed ,to assist CSA's with complex member /provider issues