MIS/IT - System Administrator

Objectives My goal is to join an organization which not only will challenge my IT abilities; but will also allow me to participate in the growth as a team member of the organization in the exposure of new information system technology. I come from a diverse information technical support background; in which I performed various roles in supporting administrative and field staff. IT related tasks or challenges have never been beyond my capabilities to lead, organize, manage, develop, maintain or resolve. In the last 5 years I have performed L2/L3 support on Federal (US Census) and a Global (Pfizer) networks. I have added to my range of technical support capabilities with help desk management experience with the U.S. Census Bureau in Oct. 2008. As Assistant Manager of Technical support I led all 4 LCO's technical support for the South Texas region, managed helpdesk staff at the LCO - Corpus, and was responsible for asset management and logistics of government hardware. Since the Census Bureau is mandated to abide by Title 13 and PII regulation, I enforced compliance with personnel under the guidelines of federal policies. I participated in managerial decisions concerning staff of 1,000+ employees, coordinated hiring of staff, organized training of newly hired employees, and led support training of helpdesk staff which supported 800 enumerators. While at Pfizer, I integrated with a 9 member team for support at the L2/L3 level on network administration and email server/client support for phasing in Wythe legacy network structure into Pfizer’s Global network. Our group was responsible for supporting Legacy Wythe employees and maintaining legacy servers until they were integrated into the global network. My last job was something quite new for me, but I was able to integrate information from a centralize database and create custom management reports using Excel pivot tables to create GPM's reports, sales trends and sales representative territory sales reports.

Audio & Video Equipment Technician