Answer users' inquiries regarding computer software
and hardware operation to resolve problems. Enter commands and observe system
functioning to verify correct operations and detect errors. Install and perform
minor repairs to hardware, software, and peripheral equipment, following design
or installation specifications. Oversee the daily performance of computer
systems. Set up equipment for employee use, performing or ensuring proper
installation of cable, operating systems, and appropriate software. Maintain
record of daily data communication transactions, problems and remedial action
taken, and installation activities. Read technical manuals, confer with users,
and conduct computer diagnostics to investigate and resolve problems and to
provide technical assistance and support. Confer with staff, users, and
management to establish requirements for new systems or modifications. Develop
training materials and procedures, and/or train users in the proper use of
hardware and software. Refer major hardware or software problems or defective
products to vendors or technicians for service.
Description
