Description
SUMMARY Seasoned, hands-on professional with a track record in Management Building and aligning Call Center operations, implementing advanced solutions, and ensuring outstanding support. Proactive problem solver and skilled communicator, recognized for initiating change, improving productivity, and reducing costs. Exceptional strengths are bringing energy and enthusiasm into group efforts, optimizing resources and troubleshooting critical problems. Call Center/Operations Management Customer & Account Management New Business Development Vendor Management Business Process Reengineering Budgeting & Forecasting Change Management Staffing, Coaching & Training Strategic Planning Project Management Contract Negotiation Sales Support
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