Occupation:Customer Service Representative |
Location:Roseville, MI |
Education Level:Associate |
Will Relocate:No |
Description
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 4/2004 - Present |
| The Bartech Group/DTE Energy | (Confidential) | 5/2003 - 12/2003 |
| Electronic Data Systems/EDS | (Confidential) | 12/2000 - 7/2001 |
| Speedway Superamerica | (Confidential) | 3/1997 - 10/2000 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Baker College | Business Management | 2007 | Associate Degree |
Accomplishments
Highlights:
Won the IdeaCenter award of excellence in 2006 for an idea that saved the company approximately $21k per year.
Job Skills
| P&L responsibilities |  |
| Presentation | |
| Technology Solutions | |
| Sales Support | |
| Software Implementation | |
| Leadership | |
Keywords
Responsibilities
Provide assistance/customer service to fast paced call center environment. Research mortgage accounts for errors in payments, documentation, disbursements of taxes, and other miscellaneous issues. Explain to customers how escrow accounts work, how their payments are applied, and how their loan can be paid off in a specific period of time. Create and monitor work orders to several different departments. Maintain excellent quality monitoring scores and call statistics. Help with training new employees in customer service technique, systems operation, and policies and procedures. Work on many special projects, and help with new software testing when needed. Use the Ulysses ServiceMentor system to control the flow of calls and satisfy customer inquiries. Work on follow-up and escalated issues with our escalation team.
