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Susan L

Customer Relations Protege

Occupation:

Customer Service Representative

Location:

Haverhill, MA

Education Level:

High School/GED

Will Relocate:

YES

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Wildly passionate customer service liason, interested in preserving your relationships with your customers by acting like I really, truly care about their needs while keeping your company's best interest at the forefront. Fantastic verbal and written communication skills, agility with office equipment, are just a few of my assets.

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Highlights:

Companies I like:

Microsoft, Intel, Siemens, Mobile, Verizon

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Let's be real here. I'm a customer service rep., not a VP of the company. I take a ridiculous number of calls, emails and faxes in the course of a day, resolve customer complaints, quote freight amounts, and give pricing and lead times on our products. I do all of this with a "phone smile" on my face 8 hours a day. I work overtime when asked. I come in early, stay late, help out in other departments, tolerate everyone's bullshit and at the end of the day, I know what priorities are ahead for the next day. I also never swear of sound sarcastic on the phone. I've been doing this since I was able to answer a rotary phone for my parent's business which was run out of our home.
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