Excellent communication and listening skills, able to get to the meat of a problem and get it resolved, especially in billing areas

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/1997 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Tampa Skills Center	Clerical	1977	Trade School Degree

Highlights:

Have worked in the social services area,began many new programs, improved others. Rose from sales associate in retazil to assistant manager. Worked in the floral industry and was able to initiate and perfect many of the processes used

Companies I like:

Merck Baycare UPS USPS Red Cross

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Leadership

• customer service

Empowered to make key decisions on research and customer satisfaction