Over 20 years experience assuring Canon customer equipment performance through troubleshooting, creative solutions, timely maintenance and/or installation of new equipment at client facility. Professional emphasis on equipment up-time, with field-wide accountability for equipment operations and installations exceeding quality and customer service goals.

COMPANY	POSITION HELD	DATES WORKED
Siemens/OCE/Canon	Field Engineer/ Digital Tech IV	6/1992 - 8/2012

SCHOOL	MAJOR	YEAR	DEGREE
Paul Smiths College	Forestry	1963	Associate Degree

Highlights:

• Designed part for BLM500 Booklet Maker that eliminated paper jamming issues, and was implemented in new machines enterprise-wide. • Identified local vendor for new lubricant that achieved 143% improvement in machine operation and eradicating machine jams for BLM500. • Facilitated reduced down-time for customer by welding broken trimmer blade in BLM200, unavailable for replacement part ordering. • Expedited repairs and replaced worn or broken components in OCE 2250/700/6250 high-speed printers, previously inconsistently maintained, providing client with valuable increase in production.

Companies I like:

Siemens, Bearing Engineering, Ironwood Engineering

P&L responsibilities
Software Implementation
Requirements Analysis & Specification

• Canon
• OCE
• Mechanic
• Problem solver
• Creative

Field Engineer/ Digital Tech IV Troubleshot/diagnosed machine issues within connected environments. Interacted with external customers determining service needs on equipment and ensuring overall customer satisfaction with service performed. Installed all manufacturer mandated equipment modifications and updates on assigned equipment, process required paperwork associated with service of equipment, and maintained and managed parts inventory.