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COVER LETTER: Dear Sir/Dear Madam, With over 20 years of leadership experience that includes effectively managing and improving all aspects of daily data center operations, meeting all client Service Level Agreements (SLAs), and consistently delivering optimum levels of client satisfaction, I am now seeking to use my proven skills in a (job being applied for) position. Having the ability to identify and rapidly solve operational issues, develop and implement best in class processes and procedures, and control operational expenses, I have been able to consistently deliver successful outcomes to diverse operations. Possessing polished interpersonal and communication skills to build strong client and supplier relationships and develop and lead multi-functional teams to consistently outperform objectives, I believe I can help you to achieve your account and operations management goals. Some of my past roles have included Operations Manager, Lockbox Division for Wells Fargo, Lockbox Processing Manager for CSG International, and Computer Operations Manager for Regulus. A sample of my skills and contributions includes: * Driving team to increase department delivery by 20% while reducing man hours by 25%. * Improving operational efficiency as well as timeliness and accuracy of workflow through formulation and execution of new processes and procedures. * Orchestrating successful migrations from the Mechanicsburg location to Atlanta, Georgia, while meeting all client expectations. * Transforming an entire operation from manual to automated processing. * Meeting or exceeding all Service Level Agreements. For a more detailed presentation of my skills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you in advance for your consideration and I look forward to your call. Sincerely, Dewey Reddick
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