Field Inspector / Project manager of home improvement

Michael P. Gilhooly 111 Natchaug Drive Glastonbury, CT 06033 Home: 860-982-0229 E-Mail: MPGCAS@COX.NET To whom it may concern, Due to my extensive experience with The Home Depot and valuable contributions in the areas of Customer Service, Project Management and Home Improvement, I feel as though I would be qualified for a position as a Project Manager with your company. In the customer service field I have proven my dedication and stressed the importance of customer service by achieving high customer service satisfactory rates (Voice of the Customer) in the areas of: • Clarifying to the customer exactly what was going to be done during the installation • Overseeing the installation from beginning to end including being present on job sites • Responding accordingly to any customer needs along with following up with the customer to ensure satisfaction and maintain a loyal customer base In the areas of Project Management, I would be a benefit to the company due to my extensive knowledge and experience in: • Hiring installers to complete the jobs effectively and efficiently while training them to follow proper procedures according to The Home Depot quality standards • Organizing, scheduling and managing on average 25 job sites per month • Ensuring all sales contracts were documented on time and training was completed for the installers to become familiar with the systems necessary to process the required documentation Other contributions I have made in the field of Home Improvement and customer service include: • Onboarding a key supply house for the Home Depot called Allied Building Products for siding, windows and roofing • Hiring a contractor, Collins and Co. who was chosen as the NAHB (National Association of Home Building) Certified Contractor of the year, that is now used with other project managers due to its service and standing with the company I believe that a company is as successful as its reputation, its employees and its vision. Due to my continued dedication and proven reliability, I believe I will truly be an asset to your company. I will represent your company well on all fronts including Customer Service, Project Management and Home Improvement. Thank you in advanced for your consideration, and if you have any questions please feel free to contact me. - Michael P. Gilhooly

Boat Builders & Shipwright