PROFILE Organizational Effectiveness Professional with expertise in Strategic Planning, Change and Human Capital Management, Organizational Learning, Coaching, Project Management, Team Engagement, Program Development & Evaluation with over 15 years experience as a visionary, proactive, collaborative, and results driven leader * Strategic Planning: Produced optimal bottom line results with impactful project and operations management, information systems and architecture redesign, and restructuring business processes and strategies (Structured Intelligence, Duke Energy) * Business Analytics/Development/Operations: Maximized profitability and broadened the customer base by implementing strategic solutions to support sales, marketing, service operations/performance, and product/end user technology development (Citibank - Citi, Duke Energy) Decreased losses with savings of $5MM+ by retooling business operations, processes, and fee structures, recovery of funds, and establishing a billing system for services rendered (Chemical Bank) * Systems Operations/Compliance: Led a systems conversion to centralize loan operations that yielded a significant ROI (Citibank - Citi ) and PeopleSoft implementation (Miami Dade County Government) * Engagement & Technology: Increased employee engagement from 35% to 68% by developing a platform for interactive and shared learning (Miami Dade County Government, Duke Energy) * Learning & Development: Closed process and performance gaps by 91% with high impact learning and development strategies aligned to organizational directives, retaining up to 48% of the allotted budget

Highlights:

• Applications
• Assessments
• Business Analysis
• Business Operations
• Coaching
• Organizational Change
• Research