Accomplished Liability Claims Director with experience in financial analysis, planning, and claims management; Leverages experience and relationship-building skills to manage teams of adjusters to effectively navigate pressing client and company issues; an analytical professional who learns quickly, develops expertise, and produces immediate contributions in systems, analysis, and financial operations; demonstrated expertise in and dedication to innovating process improvements that positively affect company profitability.

COMPANY	POSITION HELD	DATES WORKED
Tidewater Pacific Adjusters, LLC	President/ Claims Director	11/2014 - 6/2018
Alliance United Insurance	Claims Supervisor	3/2013 - 11/2014
American Claims Management	Claims Manager	9/2011 - 1/2013
Anchor General Insurance	Assistant Claims Manager	10/1999 - 9/2011

SCHOOL	MAJOR	YEAR	DEGREE
San Diego Mesa College	business Administration		Some College Units Completed Degree

Highlights:

• Tidewater, implemented best practice guidelines for adjusters which increased performance, helped reduce the combined loss ratio by 10+ points, and stabilized claim file reserves. •Exceeded company yearly revenue goal by over $200,000 while manager of American Claims Management Subrogation Unit. • Anchor General, recognized by Claims VP for writing the claims adjuster guidelines and best practices training manual. •Directly handled or supervised over the handling of over 10,000 claims.

Companies I like:

Qualitas, Corvel, AAA Insurance, Farmers, Wawanesa, State Farm, Anchor General

Time Management
Customer Service
Complex Problem Solver
Insurance Policy Coverage Knowledge
Negotiator
Legal Proceedings Knowledge

• Claim Processing
• Insurance
• Medical
• Medical Terminology
• Payroll
• Underwriting
• Management
• Project Management
• Project Manager
• insurance claims management

Claims Examiner & Adjuster Strategic Planning Performance Benchmarking & Reporting Solution Identification Employee Management Regulatory Adherence Legal Proceedings Recruiting & Strategic Alliances Insurance Policy Expert Employee Support & Development Risk Management Customer Service