Looking for Inbound Customer Care or Technical Support Helpdesk within a call center working 2nd or 3rd shift hours full-time.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2006 - Present

Highlights:

Companies I like:

Honeywell, IBM, E-Commerce Blackboards

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Detailed and Thoroughness
Empathetic Active Listener

• Customer Service/Call Center

Handled all incoming calls for online home shopping customers Answered account questions, comments & complaints re: delivery services. Level 1 tech help for resolving web issues and questions or escalating & opening a Level 2 IT problem ticket. Educated customers on how to navigate and shop the web site and schedule for deliveries to come