Project Manager, Rhode Island

 A Project Manager and proven Corporate Leader with immeasurable success in optimizing customer loyalty, revenue growth and operations through financial leadership and the development of customer service programs. With my executive level knowledge in team leadership and management, I was able to successfully formulate and execute projects that increased customer satisfaction and profitability. These included extensive results to the organization’s over all EBIDTA: (1) Increase cash flow and profit through financial operations and programs for a multi-location, multi-state customer service based enterprise. (2) Take ownership of customer satisfaction, engaging and managing regular account communications, conflict resolution and improvement of operational reporting, data structure and services; (3) Demonstrated ability to improve operations procedures to increase profit through management, execution and employee development/training.

Administrative Services Manager