Description
Career Highlights * Exceeded customer satisfaction levels and increased sales transformed an underperforming team into one of the 10% in highest customer service scores companywide at JCPenney. * Achieved "Store of the Month" six times and "Team of the Month" for exceeding all customer service goals at JCPenney. * Recognized for excellence in management at Wal-Mart for team building, staffing and scheduling. Core Strengths Retail Operations Team Building Conflict Resolution Customer Service Process Improvements Strategic Planning Merchandising Talent Development Learning & Development Recruiting Payroll HR & Business Strategies Management
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