Description
Professional Summary: * Support engineering teams with platform set up and deployment * Experience in the following roles Bench Technician, Field Service Technician and System Support Technician * 7 Years' experience working with VM Ware * Assemble and maintain hardware for pre-production and computer systems wide range of Servers, Storage, and Network Equipment coupled with strong multi-tasking skills * Self-motivated and dedicated to teamwork and a "Can do attitude" * Install latest OS and Best Known Configuration (BKC) across multiple platforms segments (eg: server, desktop, mobile) * Windows Hardware Quality Lab (WHQL) execution experience. * Hardware and Software testing experience strongly focused on Technologies devices * Proficient in manual and automated testing of application's (front and back end) / setup testing * Environments, test automation tools, and development of test plans, test cases, and test documentation, troubleshooting different operational issues related to the testing process. * Install, patch, manage and configure core lab and infrastructure servers and networks device reclaims and rebuilds as needed Desktop Support, SCCM 2012 image deployment / application support for a large Windows 7 migration project Accomplishments: * Managed NASA IT Hardware - Onsite dedicated support engineer for a highly visible corporation for four years. Entrusted with maintenance of highly secure/sensitive information systems. Increased MTBF and system availability with proactive measures and maintenance support. * Managed Large Geographical Area - Maintained the largest geographical area for Sun Microsystems for twelve years. Managed and maintained all hardware, parts supplies, and inventories for over two thousand customers for all of Northern CA., Central CA, and Northern Nevada. * Mentored and Managed Field Service Technician for an area as Sr. Field Technician. Increased productivity for region YOY in Calls Taken. Decreased onsite repair time by providing TOI's, product classes, managing engineer service calls, and customer escalations. Qualifications: Thorough knowledge of data center policies and procedures. Extensive experience and aptitude in mechanical and electrical skill sets. Experienced in repairing a complete line of multiple products from Sun, HP, Dell, Firmware, Open Boot PROM, and Disk Controller Firmware. Expert at troubleshooting, installing and repairing servers. Hitachi and SUN Storage Trained, VERITAS, RAID Management. Windows/Mac OS and Hardware knowledge, Linux experience, and a variety of software knowledge. Professionally Trained: Sun, Dell, HP, IBM and Apple products (plus many older Sun Systems) Storage (trained to install, maintain, troubleshoot, and repair storage products) Disk Suite Net-Backup VERITAS Volume Manager UNIX Performance System and Tuning. HP Servers = DL360, DL380 and C7000 Blade enclosures Dell Servers = PowerEdge 1950, PowerEdge R510 and PowerEdge R710 enclosures
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