Profile: dedicated, conscientious, punctual, detail-oriented, dependable individual with extensive experience in supervision, conflict resolution, client & public relations, customer service, training, and servant leadership ENRICHMENT SERVICES PROGRAM INC. 3/99 - Present Family Community Engagement Specialist Train Head Start parents/Staff, New hire employees, Family Service Staff in 9 Counties to include Russell County. Monitor/evaluate social service folders at centers to ensure compliance of Performance Standards, responsible for root cause analysis and developmental strategies that would result in the improvement of services provided and/or correction of non-compliance areas. Attend community meetings, develop & maintain partnerships with non-profit and social service organizations. Prepare & submit monthly reports. Provide technical assistance to Family Service Staff, Referrals and counseling services given to ensure the delivery of needed services. Attend out of state training/conferences conduct new hire orientation, provide monthly training to Family Service Staff, update yearly Volunteer handbooks, Resource books and Parent handbooks for 7 counties, create monthly newsletters, maintain existing and create new contracts with community partners, supervise and manage staff, track outcomes VIDEOVILLE OF COLUMBUS 06/99 - 08/01 Customer Service Specialist, Columbus, GA Provide assistance to clients in selection and sale of services and merchandise offered like pagers, home connect service, videos, telephone cards. Utilized computerized system to access client accounts, post payments, process new memberships, balance drawer for closing, and run closing reports.

Highlights:

• Cardiopulmonary resuscitation (CPR)
• Referrals
• Sales
• Customer Service
• First Aid
• Leadership
• Public Relations
• Root Cause Analysis
• Social Service
• Training
• Travel