Technologically sophisticated management professional with extensive experience leading work teams in technical and retail environments. Eager to apply knowledge of networking and computer support technology to prospective employer.

COMPANY	POSITION HELD	DATES WORKED
CompUSA	(Confidential)	7/2000 - 7/2003

SCHOOL	MAJOR	YEAR	DEGREE
Rhinelander H.S.	General	1989	High School/GED Degree

Highlights:

Information Technology  Presently enrolled in Information Technology curriculum gaining latest industry knowledge required to successfully develop and support information systems and end users  Pioneered “buy and build” program at CompUSA. Resulted in company wide initiative that led to an increase in computer system sales and repeat customers  Keen problem-solving skills evidenced by rapid promotion to Technical Services Manager at CompUSA; responded to technical support questions and provided hardware and software solutions Management  Accountable for all phases of operations management; managed work teams of 30 people in the areas of sales and customer service, cash management, budgeting, and security  Successfully analyze budgets and expenditures to align with company vision and direction  Proven ability to train and motivate staff to maximize productivity and control costs with hands on management and close monitoring of company budgets  Skilled in the administration of human resource responsibilities including employee performance reviews  Develop and implement preventative maintenance programs Business-to-Business / Retail Sales  Consistent and verifiable ability to lead profitable, top-performing retail sales departments  Skilled in Point-of-Sale marketing strategies  Proven ability to lead highly responsive sales teams to meet and exceed sales goals  Rapidly build loyal customer base utilizing effective marketing and sales communication strategies Customer Relations / Service  Successfully develop profitable, loyal client relationships with a commitment to customer care  Excellent communication and interpersonal skills; ability to establish rapport with customers and staff  Strong ability to understand specific needs of customers; assist with purchases and follow up strategy

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• CompTIA A
• CCNA

I have a rock-solid history of progressive leadership built on the foundation of effective problem solving capabilities and an ability to develop strong business relationships. This was accomplished through my ability to build rapport with and understand the needs of our clients. I can produce the same results for your company.