Supervisor/Manager

Results-driven and customer focused with more than 12 years Supervisory and Management experience developing, implementing, and enforcing procedures and processes that significantly contribute to increased levels of customer service and improved efficiency. • Strong communication skills: create and deliver clear and concise training programs and written/oral presentations for groups and individuals. • Excellent people person: build and maintain professional relationships, networks, partnerships, and alliances with all management levels and customers, peers, and subordinates from diverse backgrounds and cultures. • Superior work ethic: willing to perform as necessary to achieve goals/objectives; excel in fast-paced, team-oriented positions requiring minimal supervision, the ability to simultaneously manage multiple projects, and the skills to make accurate decisions. • An analytical problem solver: assess operations; identify, research, and investigate concerns; and develop/implement methodologies to resolve critical issues. • Technical skills: recognized as a Subject Matter Expert (SME) on various applications that include MS Word, Excel, PowerPoint, and Outlook, as well as Cable VoIP, CIS, DINA, T1, DS1, DS3, and numerous other industry-specific applications.

Collections Agent