Want your profile here?
Becoming a member is easy!
Climber.com works with you to help you advance your career by putting you directly in front of tens of thousands of recruiters in your field. Sign up today on Climber.com
Recruiters - Try Postings!
Postings.com™ is a must-have for recruiters who want to:
- Find Qualified Candidates
- Find Job orders and Post Splits
- Be Found in Search Engines
- Implement a Social Sourcing Strategy
Call Center Operations Professional
Seeking a call center role to apply supervisory, training delivery, project management competencies acquired by working for large and small companies.
Customer Service Supervisor
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Supervisor |
Highlights: |
I have been recognized by supervisors, peers and subordinates for performance, dedication and professionalism. I have received the following awards: ADS Coach of the Quarter, AT&Ts Council of Diversity, AT&Ts Winning Spirit for Customer Sales and Service, and AT&Ts Council of Leaders awarded to the top 1% annually. |
Education level: |
Associate |
Will Relocate: |
Yes |
Major Responsibilities
I have contributed to the success of companies applying experience in training delivery/development, project management and team development.
Work Experiences
2/2012 - Present
(private)Manager
- Currently responsible for providing contact center expertise for a Transmission and Distribution Utility Services mainframe improvement project to be completed 2nd quarter 2014. Currently in the planning phase, this 2 year project will include elaboration, cross-functional team collaboration, with pre/post-conversion activities, UAT, and call center training development.
4/2006 - 2/2012
Direct Energy
Manager
- I was responsible for providing direction for a Utilities Services Process team of 4 coordinators with direct impact to contact center profitability. Accountable for timeline critical process projects from inception planning to call center implementation.
6/1984 - 10/2004
