Description
SUMMARY A motivated and dependable Data Center Professional with proven communication, training and leadership skills within the Mainframe production control environment. In a fast paced, 24/7 Data Center production environment, has shown the ability to work under pressure and for utilizing trouble shooting techniques to maintain systems and applications. Demonstrated skills interpreting verbal instructions from application programmers to solve problems and improve processes. Is a focused team player who takes ownership of projects and challenges to complete work and maintain production system. * Monitoring and Resolving Problems * Mainframe Batch Processing, manipulation and prioritization * Team Leadership * Incident management and escalation * System performance monitoring and management (initiators, input queues, CPU utilization) * Change Management * Trouble Shooting for JCL Problems * Training Employees * Alert/batch/online monitoring * Monitoring of transmissions and batch flows. * Interaction with external vendors and transmission partners Experienced with daily, weekly, monthly and annual production requirements, pertinent reports, and turnover logs. * Assisted in Scheduling, Transmissions and Change Management. Senior Peripheral Operator, Print Management/Distribution Systems (PMDS) 1990 - 2001 * Operated IBM Bowes Info Printers 3800/3900 Series with Troy attachments. * Performed Production Quality Control. * IBM Infoprint 3900 with Troy attachments, Pitney Bowes Mail Inserting systems, Bell and Howell Mail Inserting and High volume Mail sorting systems. Tape Expeditor/Lead Operator 1985 - 1989 * Operated Mainframe computer console and peripheral equipment for routine and regularly scheduled jobs. * Supported and maintained IBM Tape drives and Silo systems. * Labeled output and performed routine maintenance. Mailroom Operator/Shift Manager/Mail Chief 1979 - 1984 * Operated and maintained Pitney Bowes, Bell and Howell Mail inserting machines. * Delegated mailing, folding and decollator machine operators to daily responsibilities. Insured all letters billing and checks were properly handled and ready to mail to customers. Supply Clerk 1977 - 1978 * Routinely filled and shipped invoices for agents and General Offices with proper inventory. * Operated forklift and other shipping equipment.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Scanner And Sorter | 8/2015 - Present |
| Trc Staffing / Bbsc | Mailroom Clerk | 5/2014 - 8/2015 |
| Alpharetta Highway | Parts Delivery | 11/2013 - 5/2014 |
| Life Insurance Company | Computer Operator | 11/2001 - 7/2012 |
| New York Life Insurance Company | Operator Ii | 4/1977 - 2/2001 |
| Print Management/Distribution Systems. | Senior Peripheral Operator | 4/1977 - 4/1977 |
| New York Life Insurance Company | Senior Peripheral Operator | 4/1977 - 4/1977 |
| New York Life Insurance | Lead Operator | 4/1977 - 4/1977 |
| New York Life Insurance Company | Mailroom Operator/Shift Manager/Mail Chief Supply Clerk | 4/1977 - 4/1977 |
Accomplishments
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