IT Manager

Industry:	Information Technology
Occupation:	Manager
Highlights:	- Received numerous awards and commendations from senior management and key stakeholders for providing high customer service marks month to month and year to year - Saved organization an average of $500k per year over the last 3 years on consolidation of technology and telecommunications - Through the average cost savings of $500k per year, I was 100% successful in completing new ROI initiatives which led to net savings of $400k per year over the last 3 years while implementing new technology - Recipient of several HPT (High Performance Team) awards by client partner McKinney Rogers - Was nominated by my international peers to be included in global project initiatives. My experience and recommendations led to several successful global projects such as global consolidation of corporate email,and global standardization of end user management systems - Received high marks from key stakeholders for being the only division in all of LVMH not to have been breached by virus attack on company MPLS WAN over the last 5 years. - Appointed point person by international management for global deployment of projects and technologies. Was made responsible for executing plan and strategy in the US, as a model for all sister organizations in the rest of the world to follow.
Ideal Companies:	Heineken, Blue Cross Blue Shield, New York University (NYU), NBC Universal, MTA of NY, JetBlue
Education level:	Associate
Will Relocate:	No

- Manager of Third Party Vendor Contracts & Service Level Agreements - Manager of day to day infrastructure, VOIP and End User support - Manager for Infrastructure Procurement & Asset Management - IT Budget Management - Project Management - DRP and BCP Architecture

3/2006 - 7/2012

Moet Hennessy USA

Manager

• • Manager of Third Party Vendor Contracts & Service Level Agreements. Having worked with various vendors such as Dell, IBM, Lenovo, AT&T, Xerox and HP to name a few, I have developed skills in negotiating contracts, and very effective at developing an RFP. • Manager of day to day infrastructure, VOIP and End User support. In using the ITILv3 framework, I trained, coached, and mentored our customer facing staff to ensure the highest level of efficiency when delivering support to the customer (including and specific to the executive community). I also spent adequate time reviewing KPI reports to measure vendor performance, in order to determine if SLA’s and OLA’s agreed upon were being met. • Manager for developing and/or enhancing policies and procedures to help achieve higher customer satisfaction by way of continuous improvement initiatives. I also created customer surveys for purposes of further gathering data of customer satisfaction. • Manager for Infrastructure Procurement & Asset Management including tracking and monitoring of all IT assets. I worked with the Procurement vendor to create a portal where users could order peripheral devices from, while allowing us to monitor and track spend and use of equipment. • Budget Manager for making Capital expenditure purchases such as Servers, SAN’s, PC’s, etc. as well as responsible for Operating expenditures such as reoccurring monthly expenses (Data\Voice services) and Vendor services, a combined budget total in excess of 1 million dollars. • Sole IT Project Manager providing project proposals, project timeline assessments and communication of project status to upper management and the business. Such projects included Data Center migrations, Video Conferencing, VOIP, Virtualization of Data Centers, and PC image refreshes to name a few. • Collaborated with the business to gather requirements and deliverables aligned with strategic corporate initiatives and conceptualized high level technological solutions to meet those requirements • Liaison between MH Global and LVMH Global IT teams. I have experience dealing with complex global organizations and have developed strong working relationships with my peers from all around the world. • Responsible for keeping up with changing technology and recommended new technological solutions to the business. Such technologies included adaptation to using Ipad/Iphones in existing infrastructure framework, virtualization solutions for both servers and workstations. • Architect Manager for the designing and implementing of WAN/LAN networks and computing environment. I have a proven track record for designing and opening several corporate offices in the US. This includes the architecture of MPLS network, VOIP, Server systems, A/V, and WiFi to name a few • Point person for the development, testing, and use of company Disaster Recovery Plan as well as Business Continuity Plan, where none existed before. • Manager of all internal and virtual IT teams. These teams include HelpDesk, Desktop Support Analysts, Network and Security Engineers, NOC (Network Operations Center), Level 2 & 3 Support Engineers, Program Managers, Project Managers, Data Backup Managers, Consultants and other Vendors.

9/2003 - 3/2006

IBM

Individual Contributor

• • Manager of performance, training and development of IT team, with emphasis on executive support. • Responsible for effective communication and alignment of individual & business goals • Project manager - provided project proposals, project timeline assessments and communication of project status to upper management and the business. Such projects included PC refresh (consisting of 3000+ employees), as well as Printer refresh for all customer locations in the US. (1000+ network printers) • Liaison between multiple customers and internal IT group. • Supported customer environments consisting of Windows 2000 and 2003 Servers running Active Directory, SQL, IIS, etc. • Windows 2000/XP end user workstations (over 1500 users nationwide). • Responsible for desktop and laptop support. • Asset Management and Procurement monitoring and tracking through use of set applications. • Troubleshooting and repairing of various servers and workstations. • Training and Stakeholder Communication.

10/2000 - 9/2003

Diageo

Individual Contributor

• • Responsible for desktop and laptop support • Asset Management and Procurement • Troubleshooting and repairing of various servers and workstations • Training and Stakeholder Communication.

1999

Certification Degree

Lanop Corp

• Information Technology

1998

Associate Degree

Berkeley College

• Accounting

Type	Name/Title	URL	Description
Website	MSN	http://www.msn.com	News
Website	TechNewsWorld	http://www.technewsworld.com/	Tech News
Website	CNN	http://www.cnn.com/TECH/index.html	CNN Technology News

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Oral and Written skills
Collaborative skills

Project Management, Outsource/Vendor Management, Help Desk Management, Budget Management, Telecom Management, Procurement/Asset Manager, ITIL Certified, Mobility Management, VOIP Management, SAN and VMWare