Administrative Services Manager

Industry:	Management & Business
Occupation:	Administrative Services Manager
Education level:	High School/GED
Will Relocate:	Yes

10/2011 - 4/2012

Hayden Air

Executive

• Hayden Air, Palm City FL GENRAL MANAGER (OCTOBER 2010 to Present) Hayden Air is having record setting year in sales and profitability in a depressed economy. Thorough knowledge in developing sound HVAC business plans. Excellent ability to read & interpret profit/loss statements and to quickly implement programs to changing financial situations. Strong background in accounts payable, receivables & maintaining a positive cash flow. Ability in budgeting labor cost based on projected & current cost of goods sold. Scheduling employees effectively to achieve maximum productivity while always maintaining quality & customer retention. Skilled in streamlining office operations, ensuring support staff works efficiently and effectively, which produce increased productivity. Always reviewing profit/loss statements for ways to cut overhead cost. Hired thoroughly trained employees and motivated all staff. Developed standard operating procedures for day to day operations, which encompassed job positions, responsibilities and how to advance within our organization. Executed daily/weekly/monthly and year to date sales goals for service technicians and salesman. Each employee’s goals were posted on a white board and their previous day’s revenue results were posted before they arrived for work and covered during daily morning meetings.

10/2010 - 10/2010

Miranda Air Conditioning

Individual Contributor

• RESIDENTIAL SALES (October 2010 to October 2011) Produced average of $1,200,000 in Residential Equipment Sales Annually. Excellent verbal and non-verbal communication skills. Strong sales techniques with over a decade in personal HVAC sales experience. Responsible for developing long-term customer relationships and maximizing account base as well as increasing customer retention. Organized and held daily/weekly sales training classes for maintenance, service technicians.

1/2010 - 10/2010

Service Experts

Manager

• Responsible for developing long-term customer relationships and maximizing account base as well as increasing customer retention. Trouble shooting no cool/poor cooling service calls, explaining to client his/her options thoroughly and carrying out what client feels is their best options. Duties included being dispatched out on maintenance/service calls and converting them into replacement sales. General Description: Under minimum supervision, performs diagnostic and service work on residential HVAC equipment and accessories. Communicates with residential customer to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or Branch Manager. Duties & Responsibilities: Works under minimum supervision to perform residential service and maintenance calls. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained and properly accounted for. Represent our company professionally, honestly, and ethically in all business matters and activities. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May train other service/maintenance/install technicians, as assigned. Performs similar/other duties as needed or assigned.

2/2000 - 8/2004

Miranda Air Conditioning

Entry Level

• Duties included being dispatched out on maintenance/service calls and converting them into replacement sales. Trouble shooting no cool/poor cooling service calls and explaining to client there best options and carrying out what client feels is their best options.

7/1998 - 8/2000

Air Systems Distributors

Manager

• Supervised 100,000 sq. ft. facility with multi-million in inventory. Directly supervised sales staff, data entry staff, counters staff and warehouse/delivery truck driver. Duties included: Preparing accounts receivable for deposit, accounts payable, making bank deposits and transmitting to corporate offices; Conducting daily physical inventory of all parts and equipment; Reconciling daily inventory to match corporate inventory levels; Storage of parts and equipment in a safe and efficient manner to prevent damage; Arranging and sending damaged goods back to manufacturer and ensuring it was credited from on hand inventory. Acted as liaison between salesman and contractors to arrange equipment and parts delivery in a timely, efficient and safe manner. Unloaded equipment from semi-trucks by forklift with safety and damage prevention always in mind. Directly responsible for collecting all accounts receivable that was past due in a professional manner.

3/1996 - 7/1998

Absolute Comfort Inc

Self-Employed

• SEE RESUME

4/1993 - 3/1996

Advanced AirCo

Entry Level

8/1989 - 4/1993

3M (Minnesota Mining & Manufacturing)

Entry Level

5/1987 - 8/1989

Eckerd Drugs

Manager

2/1983 - 5/1987

Wal~Mart

Manager