Description
SUMMARY Creative Learning Professional with extensive and progressive experience in addressing changing business skill needs. I have provided organizational performance problem analysis, solution / skill development, program management leading to increased organizational performance. I have developed/deployed service contract renewal programs (skill based). Also, created performance based Sales and Technical Certification programs. Successful Customer Service and Support professional for many years. Specialized Technical Skills and Certifications Criterion Reference Instruction (CRI) Certified Education Developer On-boarding Education Program Development Product Support Readiness Planning (Global) Customer Service Operations Corporate Certification Program Development Yellow Belt in Continuous Improvement Organizational Performance Consulting Technical and Soft Skill Course Development
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