Customer Service Supervisor, Dallas

Dedicated, accomplished call center/customer care support executive with a proven record of success and 14+ years of making a positive impact on team’s productivity and performance in a call center setting. Skilled and knowledgeable at direct management of 40+-member team, fostering culture of client-centric mentality, mutual respect and team collaboration. Recognized for strong leadership skills, ability to successfully transfer expertise to turn around struggling operations into efficient entities, initiate and grow start up call center facilities implementing strong motivating techniques. Earned Supervisor of the Month award 3 times a year over a 5-year consecutive period, consistently achieving and exceeding set goals and expectations. Articulate communicator who works productively with subordinates, peers and key management. Resourceful contributor, with a strong drive for process improvement, offering mature perspective and calm demeanor in fast-paced, high-volume environments.

Customer Service Supervisor