Accomplished Information Technology professional with extensive information technology systems, customer service, technical support and management experience, seeks a challenging position where technical and professional skills and acumen make a difference. I have surmounted many contrasted technical and professional challenges and successfully interfaced with technical personnel as well as internal and external customers and vendors. For the past 5 years, I have excelled as the Supervisor Technical Infrastructure Computer Operations for Del Monte Foods Corporation by providing superior customer centric service levels, while maintaining proficient and extensive knowledge of the infrastructure platform, systems hardware and applications thereby giving substance to my information technology operations functional, technical and staff management expertise. I also have a strong grasp of modern management, solid problem-solving skills and a proven ability to mentor and motivate others. Examples of my technical and professional acumen and expertise include: ? Designed, constructed, developed, implemented and managed new Corporate Technical Infrastructure Computer Operations team, resources, audit controls, service model and disaster recovery plan ? Established key performance indicator (KPI) deliverables for production nightly, fiscal month-end, quarter-end and year-end reporting cycles, windows and Unix SAN usage/free space thresholds, and nightly systems backup failure performance (< 5%) levels ? Cultivated inter/intra-departmental relationships by developing an in-depth understanding of requirements and ensuring that my team's efforts were directed towards meeting the objectives of our partners ? Demonstrated proficiency in communicating with users in an effective, non-technical manner, as well as the ability to clearly communicate technical material to operations, programming and management staff ? Proven ability to handle multiple projects concurrently, very results-oriented, ability to complete and deliver quality deliverables that consistently meet or exceed requirements or user expectation, in a timely and cost effective manner and to meet aggressive timelines ? Strong interpersonal, communication, listening, analytical and problem solving skills, and the ability to learn on-the-job and think on my feet

COMPANY	POSITION HELD	DATES WORKED
Del Monte Foods	(Confidential)	4/1998 - 2/2007

Highlights:

Companies I like:

McKesson Armstrong Federated Investors Mellon Bank Dollar Bank Citizens Bank US Bank Federal Reserve

• Manager
• Supervisor
• Coordinator
• Team Lead
• Senior
• Analyst
• Technical Support
• Specialist

Accomplished Information Technology professional with extensive information technology systems, customer service, technical support and management experience, seeks a challenging position where technical and professional skills and acumen make a difference. I have surmounted many contrasted technical and professional challenges and successfully interfaced with technical personnel as well as internal and external customers and vendors. For the past 5 years, I have excelled as the Supervisor Technical Infrastructure Computer Operations for Del Monte Foods Corporation by providing superior customer centric service levels, while maintaining proficient and extensive knowledge of the infrastructure platform, systems hardware and applications thereby giving substance to my information technology operations functional, technical and staff management expertise. I also have a strong grasp of modern management, solid problem-solving skills and a proven ability to mentor and motivate others. Examples of my technical and professional acumen and expertise include: • Designed, constructed, developed, implemented and managed new Corporate Technical Infrastructure Computer Operations team, resources, audit controls, service model and disaster recovery plan • Established key performance indicator (KPI) deliverables for production nightly, fiscal month-end, quarter-end and year-end reporting cycles, SAN usage/free space thresholds, and nightly systems backup failure performance (< 5%) levels • Cultivated inter/intra-departmental relationships by developing an in-depth understanding of requirements and ensuring that my team's efforts were directed towards meeting the objectives of our partners • Demonstrated proficiency in communicating with users in an effective, non-technical manner, as well as the ability to clearly communicate technical material to operations, programming and management staff • Proven ability to handle multiple projects concurrently, very results-oriented, ability to complete and deliver quality deliverables that consistently meet or exceed requirements or user expectation, in a timely and cost effective manner and to meet aggressive timelines • Strong interpersonal, communication, listening, analytical and problem solving skills, and the ability to learn on-the-job and think on my feet while remaining customer centric