Description
SUMMARY Experience IT technical support specialist with 10+ years of experience. Thrive in a fast paced, high volume environment. Excellent communication and interpersonal skills builds rapport and relationships with clients, peers, and senior management. IT technical support specialist with 10+ years of experience. Thrive in a fast paced high volume environment. Excellent communication and interpersonal skills builds rapport and relationships with clients peers and senior management. SUMMARY Current Software Experience: Windows Server 2003 - 2012 R2, Help Desk, Desktop Support, Vista, 7, 8, Aestea Ticketing System, Remedy, Zendesk, Sales Force, Vmware ESXi, Citrix Xendesk VDI, Vmware NSX, ESX V-Center, Load Balancer Phone and Email Support, Remote Desktop Management Software, SAP Compliant, Lotus Notes, Outlook, Active Monitoring (Axeda), IIP Software, Reader Software, Drypix Software, Velocity Software, Microsoft Office Suite 2000, 2003, 2010, Retail Pro, SQL Management Studio, SubwayPOS, VOIP, NCID, Ominxx and VPN (Cisco Any Connect, Junipter, Checkpoint, SonicWall) client support PROFESSIONAL SUMMARY State of North Carolina Raleigh, NC 08/2015 - Present Technical Support Technician Working for the Department of Public Safety assisting LEO's with laptop and desktop issues, resetting or unlocking Ominxx, VPN, NCID, AD passwords. Assisting LEO and 911 communications with issues concerning information entered into the system. Watch queues for stacking issues to make sure queues are down. Setting and releasing alt routes for terminals, responding to 2nd hit confirmations and DMV tag access. Monitor system for alerts from in state and out of state bulletins and forward to correct agencies. Monitor BMC ticketing system and assigning or resolving issues. Opening and closing or assigning BMC tickets from users calling into the CSC center.
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