Personal Lines CSR

Diana Hunt 976 Main Street Melrose, MA 02176 (781) 665 0948 dewsta@comcast.net Professional Insurance industry with multiple lines of Summary business (auto, homeowners). Excellent organizational and communication skills. Professional Wilson Insurance Agency, Melrose, MA Experience February 2003 - February 2012 Personal Lines Manager/Senior Customer Service Representative * Responsible for more than 1,000 personal line accounts. * Auto, Homeowners/Umbrella. * Agency billing commissions and agency billed accounts. * Direct entry into Carriers Web Sites (Commerce, Foremost, Travelers, Andover Companies, MPIUA) * Rating on the WinRater System * AMS AFW and AMS 360, Collaborative Edge, MSB, Choice Point. * Workshops: MA Fair Plan (MPIUA), Umbrella, Flood and Boat * Coursed: Fraud Course, November 2007; MAIP Course, February 2008 Wilkens Insurance Agency, Arlington, MA March 1987 - February 2003 Office Manager * Richard George Insurance Agency expanded services and opened the Wilkens Insurance Agency. * Managed the transition of services and established the new agency including policies and procedures. * Manage employees and all day to day activities including; financials, customer service, and data processing. * Process all auto applications and enter directly into the computer system. . . Education Somerville High School, Somerville, MA References Furnished Upon Request

Claims Adjuster

Melrose, MA