Inside property claims adjuster

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing policy coverage information to assure 100% satisfaction throughout the claims process. • Reviewed all damages reported, policies/storm and state issues to determine coverage. • Researched prior claims and repair/replacement invoices and documented my findings in the Next Gen software system to determine further coverage. • Prepared an accurate estimate for the repair/replacement of the covered loss in the Xactimate estimating system by negotiating with contractors and customers to bring the claims to completion successfully. • Proficient in handling initial, supplemental and mold claims on the local level and catastrophic level with a $45k authority on each claim. • Earned management trust by serving as core adjuster and efficiently handling "hot" claims on a daily basis. • One of the top adjusters chosen to work special projects such as handling claims filed under the Joint Underwriting Association in North Carolina, determined policy coverage, and paid each claim accordingly. • Trained new employees during peak season and taught them to be proficient on the Xactimate Estimating System, Next Gen, and Canvas.

Claims Adjuster

Mobile, AL