Qualifications Customer Service Retail Manager with experience in retail and non-profit areas trained and hired new staff and been recognized as a skillful problem solver that resolves issues quickly and creatively. Ambitious quick learner who thrives in fast paced multi-tasking environment Bilingual graduate fluent in written and oral Spanish. Pier 1 Imports, Chicago IL. August - 2015 / Present Sales Lead Manager Responsible for closing and opening store, Ensure all associates are executing all selling standards, communicate and coach associates throughout the day. Manage zones by staying in constant motion, support associates by assessing an area of opportunity and providing feedback when I coach my team in sales chats. Ensure associates follow loss prevention and safety policies and procedures. Ensure merchandize is damage free and that preventative measures are in place to protect merchandise. Lori's Gift Shop, Chicago IL. August - 2013 / August - 2015 Key Holder / Visual Merchandiser Open and closing store, count down registers and balance for next day operations, assist customers in finding merchandize, also taking phone orders and deliver to patients room. Checking in inventory making sure it is all priced correctly, setting sales promotion and merchandizing throughout the store every day, keeping store and stock room clean and safe. Kohls, Chicago IL. June - 2012 / July - 2013 Customer Service Supervisor Help customers with finding merchandise at other stores that are not in stock or with internet orders, refund customer's money or credit on the merchandise they are returning, count down and balance register's for next day operations train cashiers keep customer service area clean and safe and organized. The Roomplace, Chicago IL. July - 2011 / June - 2012 Sales Associate Greet customers and find out what room in their home they are working on to furnish then walk with them showing the many different styles of furniture that The Roomplace has to offer. Inform the customer of finance opportunities. Rac Acceptance, Chicago IL. January - 2010 / July - 2011 Store & Sales Manager I make decisions based on the customers income not their credit history, and determine the amount we will finance them for furniture. I supervise and train not only my staff but new employees that will be transferred to another location once they are completely trained. Making the weekly schedule and preparing my staff for a productive day in sales with a morning meeting and setting goals for each individual and for our team.

Highlights:

• Sales
• Bilingual
• Customer Service
• Inventory
• Payroll
• Policies and Procedures
• Retail