Results driven leader with 18+ years diverse Fortune 100 management experience, including operations, customer service and sales. Proactive in identifying and developing solutions for process inefficiencies and cost containment. Analytical and critical decision making to manage projects from concept to implementation and solve complex operational problems. Goal-oriented management process to address shifting priorities in a fast-paced environment. Expertise in motivating and training personnel. Accountable for maximizing profitability and service excellence.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/1999 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Bullard High School	Diploma / Graduate	1990	High School/GED Degree

Highlights:

Companies I like:

PG&E, GE

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Management
• Operations Management
• Relationship Management
• Advanced Microsoft Office Suite
• Salesforce CRM
• Process Development/Improvement
• Strategic/Tactical Planning
• Program Management

Assisted in developing and implementing 3 major key corporate initiatives as special projects above and beyond my normal scope of job duties. Assisted with testing, implementation, training of new proprietary corporate computer system. Manage 15+ employees with various skill sets within the company that range from Sales Support, to Administrative & A/P responsiblities, billing & collection activities, Sales Results & Tracking, and Customer Service.