Stenographer with Health Partners in human resources department during the previous local 12 union negotiations also administration sorting and delivering mail, ordering supplies, and keeping daily records current and sorted departmentally correct. Initiating financial discussions with patients based on insurance review and using established policies and procedures as well as being accountable for maintaining knowledge of multiple payer referral requirements. Appropriate linking of insurance to clinic, along with provider services to patients, e.g., schedule templates, credentialing information, and any expected co-pays due at time of visit. Answered multiple phone lines and emails correspondence from policyholders, underwriters, general agents, brokers, agents and sales offices assisting in the processing of a small business� annual renewal coverage changes or questions to ensure they all receive optimum service at all times. Took 80-100 inbound calls daily, building rapport with various contacts using email correspondence & phone. I utilized my ability to navigate multiple computer screens to complete projects, update our clients, appraisers, and, internal departments on the most current information so everyone involved could successfully meet his or her own deadline thus satisfying and securing future repeat business for all involved.
Description
