COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2007 - Present
Primary Services	(Confidential)	7/2006 - 1/2007
Cox Communications	(Confidential)	3/2003 - 10/2005
Sears Credit	(Confidential)	3/2000 - 3/2003

SCHOOL	MAJOR	YEAR	DEGREE
Alcee Fortier High School	General Studies	1998	High School/GED Degree

Highlights:

Companies I like:

Cox Communications, Sprint/Nextel, Bell South, Centerpoint Energy, Coca-Cola

• Customer Service
• Account Management
• Escalations
• Data Entry
• Team Leader
• Quality
• Quality Assurance
• Supervisor
• Collections
• Call Center
• Training

Responsible for implementing coaching methods used to improve the quality and sales scores of assigned agents. Audit recorded calls in order to determine necessary actions needed to resolve escalated customer issues.