CAREER SUMMARY Highly proficient, hands-on leader, tech savvy with fluid personality to survive in all environments. With over 25 years experience of contributing to superior corporate performance through giving detailed attention to operations management, personnel development and the creation of strategic process improvements within the transportation claims industry. Produced track record of significant achievements in favorably resolv ing claims through a commitment to quality standards and quality control delivering winning results through development of people, materials and procedures. Highly organized with a wealth of legal and technical knowledge, and the ability to troubleshoot and identify solutions which generate revenue, reduce costs, and ensure continuous delivery of top quality services to clients and employer. A quick learner who drives positive change, values hard work, and enjoys a team environment.

Highlights:

• claims director
• safety
• risk management
• Litigation
• Training
• Billing
• Management
• Audit
• Call Center