Director of Technology - almost 20 years experience - ITIL certified - infrastructure

For almost 20 years I have been fortunate enough to work extensively with every part of the technical infrastructure; helpdesk staff, multi-tier technicians, back-end system administrators, application development staff, quality assurance and the executive levels. With these IT teams I have improved customer service, driven the efforts to solidify the infrastructure and implement a business continuity plan, streamlined the QA process, and guided the work of application development. I understand the needs, capabilities, and, most importantly, the way the various departments fit together into the overarching system to provide superior service. This ability to understand various issues at the detail level, while still being able to understand the entire technical system as it relates to the business, is invaluable. I am able to work both vertically and horizontally in regards to the IT department and it's efforts. I am able to communicate at all levels of management as well as communicating with various other departments or customers to clearly explain technology in a way each person can understand.

Manager

Elizabeth, CO