ACCOMPLISHMENTS * Extremely knowledgeable in the areas of medical and dental terminology, CPT, ICD9, policy wording and procedures. * Developed lucrative business relationships withproviders, policyholders, and all other clients. * Experienced in processing medical, dental, short and long-term disability claims, while maintaining excellent quality and production. * Managed a team of 24 claim examiners and customer service representatives whoconsistently met or exceeded company standards. Assisted with implementation and transition to computerized system.

Highlights:

• Insurance
• Audit
• Quality
• Customer Service
• Call Center
• Training
• Claim Processing
• Management
• Medical
• Quality Assurance