Description
COVER LETTER: Attn: Tony Kordbegli (215) 699-5801 * Fabrications Department machine operator. * Shipper/Receiver/Packer and Box Maker. * Quality Control Inspector Inspect all incoming materials to determine compliance with purchasing specifications. Initiate rejection proceedings for non-conforming material. Understand the types of metals and alloys that are used in the mill. Check first pieces from production run on fabricated jobs. Work with Section Leader and PC18 Production Supervisor to have 100% compliance with customer print. Perform lab testing on all jobs requiring tensile, yield, elongation, Rockwell and temper or other property test that may be required. Conduct quality control audits on manufacturing operations. Stop production or initiate corrective action as required. Inform the Quality Assurance Manager. Perform AQL inspections on fabricated parts. Perform final inspection. Record mechanical properties and dimensions on applicable documents. Prepare material certifications as required. Stop shipment or recall any material not in full compliance with specifications. Provide interpretation of blueprints and specifications as required by production personnel to insure manufacture of acceptable material. Assist QA Management with investigations for customer complaints or rejections. Responsible for cleaning the lab area and keeping supplies ordered. Assist the Quality Assurance Manager as required to keep all operations in compliance with applicable quality systems (Military, Federal or ISO 900 systems) Responsible for requisitioning, safe storage and dispensing of consumable supplies used by the lab department. Perform calibration for all precision measuring instruments used in production and maintain records in accordance with the quality control manual. ATTN: Gina Cassel (215) 822-6220 * Receptionist * Processing calls at the first voice of JRA. * Processing calls at 800 line desk as the first voice of JRA phone room. * Phone room Monitor/Phone room Coordinator/Best Practices Coordinator * Responsible for coordinating the overall operations of the phone room. * Monitoring staff to measure productivity and quality control. * Providing training to new and existing staff on basic phone room procedures. * Maintaining/updating training manuals as needed. * Monthly coaching sessions with each staff member. * Handling calls from "angry" doctors. * Work with all project managers and phone room staff to ensure that project needs are met. * General organization of phone room supplies and bins. * Telephone Recruiter/KOL Recruiter * Making calls or sending emails to physicians and local consumers regarding participation in researching projects. K-MART May 1987 - June 1992 2700 DeKalb Pike Norristown, PA 19401 ATTN: Ann Smith (215) 277-6565 * Supervise operation of check-out of about five to ten operators. * Demonstrated strong phone skills, expediting challenges customers presented in a professional manner at the customer service desk. * Recipient of ten outstanding Customer Care Awards from the Chairman. MELLON PSFS May 1989 - September 1991 25 East Main Street Lansdale, PA 19446 ATTN: David Reuch (215) 368-1404 * Teller/Lead Teller * Demonstrated ability to handle and accurately count and control large sums of money in bank vault. * Maintain and accurately settle Automatic Teller Machine (ATM) transactions. * Successfully perform audits on tellers. * Coordinate and implement purchasing activities. * Client Relations * Interface with clients to interpret needs and priorities. * Advise clients in a professional and concerned manner, securing their trust and confidence. * Established a large personal customer base through product knowledge, excellent sales ability and superior customer service maintain continuous client follow-up list. ATTN: Roy Wyland (215) 362-3840 * Started hourly, and worked up to managerial position. * Hire, train, supervise and schedule ten to fifteen employees. * Maintaining a positive attitude under highly stressful situations. * Managed entire operation of the business. Balanced daily cash receipts and bank deposits. * Ability to supervise employees and work with all levels of management in a professional, diplomatic tactful manner. * Maintain opening and closing procedures, shipping & receiving, inventory and quality control, Maintain budget limits.
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