project management/claims/billing/healthcare management,southern new hampshire/Boston

PATRICIA PETROZZELLI 34 Cluff Road, Salem, New Hampshire 03079 p.petrozzelli@comcast.net • h: 603-458-5891 • c: 603-553-0051 Dear HR Manager. As a highly accomplished, software project manager, healthcare manager and business analyst consultant, it is my pleasure to present to you my enclosed resume for consideration in your search. As you review my background, you will find that I am a highly motivated, vision-driven professional with a track record of performance in all facets of technology deliverables. Throughout my career, I have committed myself to the highest level of performance and excellence in the areas of productivity, efficiency, compliance, and staff effectiveness. In my last position as Claims Manager for the Tufts Medicare Preferred division of Tufts Health Plans, I was charged with maintaining profitability and sustainability within an increasingly complex and competitive market. My successes in this role are founded upon my progressive experience spanning medical administration, project management, and technical consulting. Highlights of my strengths and accomplishments include…  Staff Optimization: Spearheaded restructuring of staff and department organization to increase efficiency and reduce redundancy without reducing performance standards.  Technology Implementation: Project Manager Administrator implementing and training EMR and billing software. Played key role in developing and rolling out CRM applications for key business unit as well as orchestrating deployment of claims management applications.  Team Development: Direct experience creating training materials for system processes, many of which were later incorporated into global training materials.  Process Redesign: Championed end-to-end overhaul of financial work and reporting structures to streamline processes and reduce outstanding days in system. In closing, I am prepared to bring my record of performance and reputation as an innovative forward thinker to drive similar achievement for your company. Given the opportunity, I am confident I would prove a valuable asset to your organization. Thank you in advance for your consideration. I enthusiastically await the opportunity to further discuss my qualifications with you! Sincerely, PATRICIA PETROZZELLI 34 Cluff Road, Salem, New Hampshire 03079 p.petrozzelli@comcast.net • h: 603-458-5891 • c: 603-553-0051

Administrative Services Manager

Salem, NH