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Good Customer Service in Jacksonville
To obtain a position in a business environment where I am able to utilize my excellent customer service, organizational, and communication skills to further company growth while advancing when the opportunity is given.
Collections Agent
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Collections Agent |
Education level: |
Associate |
Will Relocate: |
No |
Location: |
Jacksonville, FL |
Work Experiences
7/2012 - Present
(private)Entry Level
- To ensure new vehicles are covered under existing policies. Answering questions and providing information about policy status and billing information. Contacting policyholders’ local agents in regards to additional assistance they may need. Filing auto & fire claims. Directing policyholders to correct departments, based on information given or questions asked.
11/2010 - 5/2012
Citigroup
Entry Level
- Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations. Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our clients. Identify and analyze escalated problems, while providing guidance to clients for resolution. Responsibilities include, but not limited to Customer Service inbound calls, assisting clients who request account information and/or maintenance. Responsible for performing internal audits. Monitoring the quality performance of internal employees
6/2006 - 3/2011
