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Vicki N

Executive Director/Administrator Federal Way or Tacoma Washington

Occupation:

Admissions Director

Location:

San Mateo, CA

Education Level:

Associate

Will Relocate:

YES

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Summary of Qualifications Technical: Facilitate and implement all corporate marketing, daily operational management and administrative objectives of a 185 resident senior living facility in compliance with all local, state and federal regulations responsible for all financial oversight, forecasting and budgeting to ensure regulatory compliance as well as fiscal responsibility and long-term business development goals current working knowledge of long-term health care governmental licensure regulations and all Medicaid/Medicare procedures, HIPAA and OSHA requirements State of Washington annual survey repeatedly recognized both facilities with Zero Deficiencies, reflecting a perfect record of quality care and safety recruit, hire, train, mentor and coach a team of up to 30 employees with high employee retention consistently exceed all service quotas and performance metrics compile, review, follow-up and submit regular and special accurate, thorough, timely reports Strong in the entire MS Office Suite comfortable with CRM Salesforce and both Mac and PC OS Interpersonal: Proven history of cooperative and harmonious leadership with residents, families, staff and community partners consistently professional demeanor for positive company representation and public image functions as an active communication hub between external and internal team members and diverse cultures able to communicate with tact, sensitivity and authority address challenges with creative solutions effective mediation and conflict resolution consistently excellent customer service Intrapersonal: Maintain highest standards for facility cleanliness and safety to provide a positive environment for resident and staff with a focus on independence and dignity thrives in a high-demand, fast-paced environment embraces changing and challenging situations able to assimilate new skills and information quickly strong ability to multi-task and prioritize able to apply focus for timely project completion strong organizational skills active thinker, constant learner utilizes reflective practice for continuous improvement outstanding research, analysis and subsequent decision-making

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