Customer Service Rep.

Kathryne Thomas 452 Main Street, East Hartford, CT 06118, Phone (860) 568-5282, Email: Report5000@yahoo.com SUMMARY OF QUALIFICATIONS Direct contact with clients and companies to establish a goal to meet deadlines. Summary: Promoted leadership Administer marketing and diversity/advertising Customer loyalty Encouraged associates to developed and implement zero reduction in errors Experience: Bank of America/ Manpower - Contract Assignment Extraction Representative 2010-2010 • Reviewed clients 1040 tax returns • Consistency to protect the rights of the client • High-level of accuracy • Organize and respond to deadlines for tax returns to be sent out. CPTV Customer Service 2009-2010 • Encouraged clients to purchase gifts from sponsor. • Developed excellent communication skills to respond to inquiries. • Provided information about services available to customers through CPTV. Bank of America 2003-2009 Sr. Operations • Employ changes to resolve clients questions pertaining to their accounts. • Prioritized in tracking errors in clients accounts. • Eliminate roadblocks to assist associates to use their skills to impact the quality of work. • Focus on shifting from one account to another without impacting the clients account. Hartford Hospital/ Jaci-Carroll/ -Contract Assignment 2002-2002 Insurance Specialist • Evaluated Health care policies for Blue Cross to ensure appropriate dates and amounts were accurate. • Obtained all relevant information in order to access validity if the account was current or closed. • Photo-copies were produced for Insurance Company and Hartford Hospital. • Prioritize the clients accounts by year to determine if client owed funds. Page 2 Education: Albany Technical College Certified Manufacturing Specialist 1996 1021 Lowe St. Albany, Ga 31701 Fugazy School of Travel Travel International dba World-Tech Travel Agency Windsor, CT

Collections Agent

Hartford, CT