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Luisa O

Customer Service Representative - 20 Years of Experience - Near 94518

Occupation:

Customer Service Representative

Location:

Concord, CA

Education Level:

Associate

Will Relocate:

YES

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Customer service oriented professional who offers strong office and administrative support. Compiles and verifies accuracy of data and maintains large number of records and documents. Accustomed to handling information that is sensitive and confidential in nature. Fluent in English and Spanish. Experience with Microsoft Word Excel PowerPoint and Outlook Typing Speed: 65 WPM. Manages time and prioritizes duties in fast-paced multi-task environments. * Coordinates and maintains efficient office procedures and workflows. KEY QUALIFICATIONS Medical Billing & Coding * ICD-9-CM * HCPCS * CPT * Introduction to ICD-10-CM * Co-Payments & Deductibles Greenway PrimeSUITE * Electronic Medical Records * EHR/EMR * Practice Management Software Insurance Billing Procedures * Insurance Verification * Medical Records Management Anatomy & Physiology * Medical Terminology * Disease Process * HIPAA Medicare, Medicaid, TRICARE * CMS 1500, CM 1450 (UB-04) * EOBs * Managed Care (HMO, PPO, and POS) Insurance Claim Processing * Electronic Payment Posting * Appointment Scheduling Government & Third-Party Payers * Office Management * Data Entry * 10-Key Skills * Microsoft Office/Word Customer service attitude and approach, diplomacy and effective listening skills. Strong organizational skills, attention to detail and the ability to work both independently and as a team member. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

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COMPANY POSITION HELD DATES WORKED

Wells Fargo Bank Operations Analyst Customer Service Representative 12/2007 - 12/2007
Peruvian Ports Administration S.A. Specialist I 1/1972 - 12/1998
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