Customer Service Specialist

Kathleen J. Combs 12721 Quito Road Saratoga, CA 95070 Cell (408) 348-7083 Objectives: Administrative Aid/Customer Service /Entry Sales/ Manufacturing /Shipping and Receiving positions where my skills and attention to detail can be fully utilized in a challenging environment that provides variety and growth opportunities. Great Customer facing skills. Key Roles and Accomplishments: 2007-2009 Customer Relations Specialist Allied Telesis Serviced the Central Coast of the United States placing and checking sales order status. Provided customers with timely feedback on the orders and shipping dates. 2004-2007 Ekim Painting General office duties, billing, phones. (Temporary) 2001-2002 Gene’s Fine Foods Accounts payable, billing, cash counting, and helping customers in need. (Temporary) 2000-2001 David and Lucile Packard Foundation Grant Management at the David and Lucile Packard Foundation as a temporary employee assisting Grant’s staff with data entry into the GIFTS system, grantee check processing including matching grantee names to those on file to ensure checks were made out to the correct recipient, preparing checks for domestic mailing, assisting internal customers with grant information retrieval. 1998-2000 Hewlett-Packard Successfully assisted thousands of Hewlett-Packard employees retrieve record and benefit data for their retirement, terminations, acquisitions and divestitures. Very successful at providing professional and timely responses to all inquiries. Researched, analyzed and resolved unusual situations while providing employees major event support. Compiled and assessed employee benefit data to ensure complete and proper documentation as required by assigned process support functions. 1993-1998 Hewlett-Packard Administrative assistant for six employees that included administrative functions as well as being the worldwide site coordinator for repairs of electronic equipment in the Standards Lab and the Electronic Maintenance Department. Sit Records Retention Coordinator. Processed department and division billing journal vouchers. Instructor for HP’s Santa Clara Sites Workmanship Standards Module. 1990-1993 Hewlett-Packard Staff member in the Career Action Center providing information and process procedures to employees taking early retirement. Shipping and Receiving, Fork Lift Certified in 1994 1986-1990 Hewlett-Packard Worked with a team of five in a self-directed work force, building complex Modular Domain Analyzer products. Responsible for re-work, maintenance and updating written assembly procedures. Worked with a team of engineers and technicians in producing quality products. Provided support services for 12 R&D engineers building prototype products. Received “Perfection Awards” for reducing workmanship warranty failure during inspection on Modular Domain Analyzers products which resulted in reducing rejects by 1.2%. Recommended a manufacturing improvement which eliminated the need to redesign a front panel door on a chassis, thereby resulting in cost saving of $20,000a year to Hewlett-Packard. Team player, flexible, dependable with a high level of initiative and spirit. 1981-1986 Hewlett-Packard Quality Control Inspector Inspected instruments, lower level modules, cables and printed circuit boards. Successfully communicated quality control issues to production line personnel and management. Professional Training at Hewlett-Packard:

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