supervisor of sales

IVAN RIVERA 4900 EAGLESMERE DR#136 ORLANDO,FLORIDA 32819 352-277-2951 ILIVE78@YAHOO.COM Objective:Seek to join a reputed organization as a Supervisor of sales for Customer Service to serve with the best of my professional dexterity. PROFESSIONAL EFFICIENCIES: •Soft spoken,debonair,disiplined •Pleasing personality •Strong interpersonal,communication,organization,and follow through skills. •Capable of providing outstanding customer services. •Efficient in sorting out all kinds of services and product related complaints of customers instantaneously. •Adapting expertise with the changing enviornment. •Diligent,target centric and result oriented •Computer literate. •Efficient in creating a store culture,maintaining service standards at the front office. PROFESSIONAL EXPERIENCE: Office max 2002-2008 Supervisor of Sales/ Customer Service •Supervise the register operations. •Create a positive customer service spirit. •Set targets to achieve service standards at the front office and store. •Resolve customer service related issues. •Explain and assign routine work tasks to the staffers. •Uy •Utilize exceptional listening skills,answer questions and give as well as recieve feedbacks. •Handle customer returns,exchanges,check authorizations,voids,and discretion discounts. •Create a rapport to foster a healthy working climate. •Collaborated with the Store Management Team to make conspicuous decisions. •Provided store leadership during open and closing shifts,answered customer questions,approved register transactions requiring Management Approval,and resolved customer service dissatisfaction. •Count down safe in morning and evening also handled cash drops and work side by side with dunbar. •On call for helping new associates as well as prior staff place computer orders/ Technical support for staffers to refer to if unsure of proper sales closing. •Alarm testing periodically •Also canvass and speak with managers from buisnesses within a five mile radius each direction if sale numbers are not climbing periodically.

Customer Service Supervisor

Orlando, FL