Summary of qualifications: I have strong communication and organizational skills, superior analytical, problem solving and management skills with the ability to handle pressure situations in a tactful and professional manner. I also possess strong team building skills, the ability to meet tight deadlines, demonstrated abilities to manage a large staff and to interact with all levels of associates within the organization as well as physicians and patients, in person and through written correspondence. I am highly motivated and possess a solid background in managed care claims and medical and hospital-billing environment. New Jersey Spine Specialists Summit, NJ Office Manager October, 2012 - April, 2015 As the Office Manager my responsibilities include the management of the front end operations which includes handling of all insurance pre-certifications, insurance verifications and scheduling of surgical procedures. I also would make and implement recommendations to modify and improve the functionality of the office. I monitor the overall collections rate to ensure the physician practice goals are achieved. I interview all employment applicants and make recommendations for hiring. * Set up all aspects for a new physician that joined practice after her fellowship training. * Created Policy and Procedure Manual for office. * Worked on Team with marketing decisions with the physician's to expand our patient base. * Created the billing practice reports to track revenue and accounts receivables. * Managed all human resources issues. * Managed all meetings with our broker to choose which health plan was most cost effective for the practice to reduce costs. * Review all the accounts payable for accuracy prior to payment's being made using Quickbooks. * Ensure the office is fully operational and coordinated any repairs to the office and x-ray equipment * Brought in new collection agency to assist with delinquent accounts. * Managed all aspects of the front desk operations Anthony R. Zamarra, D. M. D. Watchung, NJ Consultant/Office Manager June, 2012 - October, 2012 As the Consulting Office Manager my role included observing the staff and their current roles and responsibilities assigned and make recommendations to modify and improve the functionality of the office. This would also include daily interaction with the staff, physician and patients. I would ensure payments were collected at time of service and treatment plans were discussed with each patient when warranted. Reviewed scheduling procedures and adjusted cleaning of teeth schedule from one hour to 45 minutes to increase productivity with physician approval. * Brought in a new collection agency to assist with delinquent accounts. * Sent letters to problematic patients regarding outstanding balances and missed appointments. * Modified practice hours to be accommodating to our high end patients. * Made marketing and branding suggestions to the physician to expand our patient base. * Created Policy and Procedure Manual for office. * Updated Employee handbook for redistribution to staff.

Highlights:

• Accounts Receivable
• Policies and Procedures
• Front Desk
• Cash Flow
• Medical Office Manager
• Data Entry
• Medical Billing Manager
• Billing
• Audit
• Medical Collection Management