SUMMARY I am a ROI Manager and Customer service Representative with years of experience in communicating effectively to customers, working well with others in small or large group settings, fluent in English, familiar with MS Outlook, Word, Power-point, McKesson and some Excel. I am a Health Information Manager with 22 years of acute care hospital medical records experience and well trained in areas such as HIPPA, KRONOS, and EPIC. I am capable of completing projects in a timely manner, meeting deadlines and working well under pressure. I have gained a vast amount of knowledge in customer service by working in employment settings such as medical centers, fast food restaurants, college institutions and department stores.

Highlights:

• Insurance
• Management
• Medical
• ROI Manager / HIM Supervisor
• KRONOS
• Quality Assurance
• Risk Management
• Test